Dave Chung
ux writer
content designer
YouTube creator
lifecycle copywriter
small biz coo
About Me
a pretty good word person
I write words that help people use websites and apps.
Hi, I'm Dave. I'm a UX writer, content designer, and creator with over 15 years of experience doing what I do.
I live in the Denver area with my wife, son, and three dogs. Outside of my day job, I'm one of the most watched YouTube Creators in Denver, the Chief Operating Officer of My Denver Therapy, one of Denver's largest therapy practices and therapist supervision businesses in Colorado. I'm also an SEO consultant who helps local businesses grow, including one of the top wedding planners in New York City.
I've been lucky to work at some pretty cool places, including Google, Square, Rotten Tomatoes, Fox Interactive Media, The Honest Company, and Charter Communications. I'm one of a small handful of UX writers who has worked on multiple products used by over a billion people.
While almost every UX writer has contributed to individual features, I've helped teams launch and relaunch full products, including Google Play Music (now YouTube Music), Google Play Newsstand, Firebase, Spectrum Mobile, Spectrum News, My Spectrum, and Cash App Taxes.
I have written for the world's largest app store, most popular operating system, along with the United States' fastest-growing mobile provider and second-largest cable provider. I currently write for Cash App, one of the top apps in the United States.
I've worked on big products, and I've also built startups from the ground up. I'm a people-motivated person, and I've been lucky to work with a lot of really great people along the way.
At work and in life, I'm a flexible person. I've worked on media, support, commerce, operating system, finance, and account management products designed for user, developer, and enterprise audiences. I've worked on sexy products and not-so-sexy products, and I've enjoyed aspects of both because I enjoy the work itself.
I've successfully managed designers, content managers, and product teams, but I really enjoy being an individual contributor and writing stuff that's clear, concise, helpful, and maybe even a little delightful.
Most importantly, I love what I do, and I do my best to bring that attitude to work every day.
- Experience 15+ years
- Where I live Denver, Colorado
- Email address davidychung[at]gmail.com
- Job status Employed full-time as UX writer at Square (Cash App)
What I do
Content strategy
UX writing
Content programming
Manage teams
Where I've worked
Testimonials
"My recruiter introduced me to Dave at the 11th hour for the Sr. Content Manager role and I'm so glad she did as Dave has definitely been one of the best people I've had the chance to work with. He's extremely collaborative, considerate of others, full of great experiences, and came with a depth of knowledge that he was happy share with the team. Dave's ability to meet deadlines, lead a team and always be thoughtful of the user experiences was what also made him such a great partner. Additionally, Dave's managerial skills are something to admire and aspire to. I hope I get the pleasure of working with Dave again."
"David is one of the best cross-functional product executives I know. His ability to translate engineering’s capabilities into features and functions that consumers want and the business needs is outstanding. His communication of that strategic vision to execs, team members and clients is equally outstanding. And his work ethic, drive to do the right thing and team orientation set him apart as the kind of guy that makes any organization better. Oh – and did I mention that he sets the right example by taking time out of his busy work schedule to give liberally of his time and talent to the worthy philanthropic organizations he supports? All around winner!"
"David and I worked together over the past few years and he's been instrumental in building a successful product. His commitment to constantly improving the site and tackle on new initiatives makes him an invaluable asset to any company. David's strong organizational skill and attention to detail ensure that his products are a success. I thoroughly enjoyed working with David and know he will be an asset to any company."
"I had the pleasure of working with David at three separate companies (Fox Interactive, Rotten Tomatoes, and Tecca) and would work with him again in a second. He’s a strategic, analytical, dedicated, highly motivated self-starter that anyone would be lucky to have on his or her team. David’s extensive knowledge of the digital media landscape and his analyst experience make him an indispensable partner in the development of business strategy. His hands on experience in partner management, content production, product development and project management make him an indispensable team member who has proven time and again that he is able manage cross functional teams to success."
Fun facts
Patents filed
2Postmates driver rating
4.94 out of 5.0# of objects I can juggle
4Years of Yelp Elite
12Experience
15+ years at the intersection of content and user experience
Experience
August 2021 – Present
UX Writer
Cash App (Square)
Write in-product messaging, customer-facing emails, and UX copy for Square’s Cash App, the #1 finance app in the App Store.
December 2020 – August 2021
UX Writer
PRO Unlimited at Google
Write in-product messaging and UX content for Android, the world’s largest operating system supporting over 3 billion devices globally.
January 2017 – December 2020
Senior UX Content Designer
Charter Communications (Spectrum)
Write UX copy and user messaging for the second-largest cable operator in the United States, supporting Spectrum products that include TV, Mobile, WiFi, Enterprise, and other company-wide initiatives.
January 2018 – January 2020
Support Content Writer
Google (via Adecco)
Managed Google Play Console Help Center, supporting the world’s largest app distribution platform, and provided editorial/QA support for Google Play Academy for App Success e-learning experience.
May 2016 – December 2016
Senior Content Manager
The Honest Company
Managed team of digital content managers responsible for executing on e-commerce, marketing, and design initiatives for leading eco-friendly consumer packaged goods company founded by Jessica Alba.
July 2015 – May 2016
UX Writer
Authored product UX copy, including in-product messaging, error messages, long-form documentation, and landing pages for Google Play Developer Console, Firebase, and Google Play Music Podcast Portal.
December 2012 – July 2015
Senior Content Strategist
Led content strategy and authored in-product messaging, newsletters, and support documentation for Google Play, the world’s largest digital marketplace, and the Google Play Developer Console.
July 2010 – October 2012
Senior Product Manager
Tecca (a Best Buy company)
Served as lead product manager for Best Buy-backed startup covering technology and social news.
November 2009 – July 2010
Content Producer
Rotten Tomatoes/Flixster
Managed editorial production, content programming, and social media for one of the web’s top entertainment brands – reaching over 30 million monthly users.
July 2008 – November 2009
Associate
Fuse Capital
Analyzed digital media segments and evaluated businesses for investment for media and technology-focused venture capital and strategic advisory firm with $1.5 billion under management.
March 2007 – July 2008
Special Projects & Executive Assistant to Senior Vice President, Entertainment
Fox Interactive Media
Served as right hand to entertainment group, which led the development of Hulu, drove MySpace entertainment initiatives, and operated AmericanIdol.com and Rotten Tomatoes.
Education
2007
Master’s in Communication Management
University of Southern California
2007
Bachelor’s in Communication
University of Southern California
Volunteer
2017 – Present
Adopt-a-Street Volunteer
Town of Parker
Regularly clean up a section of road in Downtown Parker to help keep our community beautiful.
2017 – Present
Special Licensing Authority Member
Town of Parker, Colorado
Appointed to work on issues that include new liquor and arcade business licenses, renewals of existing licenses, monitoring compliance with regulations, and providing recommendations to Town Council.
2016 – Present
Citizen Academy Alumni Member
Parker Police Department
Volunteer with other graduates of the Parker Police Citizens Academy to design, develop, and execute community outreach programs and department policies that make our town an even better place.
2014 – 2016
Mentor & Program Lead
Spark
Apprenticeships for 7th and 8th grade students from disadvantaged communities
2014 – 2015
ESL Teacher’s Assistant
Building Skills Partnership
English as a second language tutoring for low-wage service workers
2011 – 2012
Student of the Year Judge
Regional Occupational Program
Vocational program for high school students
Portfolio
stuff I've worked on
Cash App: Savings landing page
Marketing
Cash App: Cash Card landing page
Marketing, UX
Cash App: Banking landing page
Marketing, UX
Cash App Taxes landing page
Marketing, UX
Cash App Taxes web authentication
UX
Cash App Taxes emails
Marketing, UX
Credit Karma Tax: Landing page
Marketing, UX
Cash App Taxes: 2-step verification
UX
Cash App Taxes: Authentication
UX
Cash App Taxes: Landing page
Marketing, UX
Cash App Taxes: Estimate your refund
UX
Cash App Borrow: New customer & upsell experiences
UX
Cash App Borrow: Payment plans
UX
Android Settings
UX
Android Privacy Dashboard
UX
Android Camera & Microphone Controls
UX
Android Location Settings
UX
Android Now Playing (Music Recognition)
UX
Android Battery Settings
UX
Google Pixel 6 Wallpapers
Marketing, UX
Spectrum WiFi Pods Installation Guide
Support
Spectrum Mobile Activation (App)
UX
Spectrum Mobile Greeting Messages
UX
Spectrum Mobile Settings
UX
Spectrum News Authentication Messaging
UX
Spectrum News Elections Coverage
UX
Spectrum News Marketing Email
Editorial, Marketing
Spectrum Mobile Payments
UX
Spectrum Mobile Watch Activation
UX
Spectrum News App Store Assets
Marketing
Spectrum News App
UX
Spectrum Mobile Activation
UX
Spectrum Mobile Account App
UX
Spectrum Mobile App Store Assets
Marketing
Spectrum Self-Installation Guides
Support
Spectrum Coffee Bar Signs
Editorial, Marketing
Spectrum: New Customer Onboarding
Marketing, UX
Spectrum WiFi Portal
UX
My Spectrum
Support, UX
Spectrum Enterprise
UX
Spectrum In-Home WiFi User Education
Marketing, Support
Spectrum.net Migration & Onboarding
UX
Charter: Internal Testing Tool
UX
Google Help Support Videos
Video
Spectrum WiFi
Marketing
Rotten Tomatoes: Twilight Character Guide
Editorial
Spectrum TV
UX
Google Play Help Center
Support
Google Play Developer Policy Center
Policy
Google Play Console (Formerly Google Play Developer Console)
UX
Firebase
UX
Rotten Tomatoes: Summer Movie Preview
Editorial
Google Play Console Help Center
SupportYouTube
One of the most watched YouTubers in Denver
I'm also Dave Chung on YouTube
If you were looking for Dave Chung on YouTube, that's also me! Across YouTube and Newsbreak, my local videos about living Denver and product reviews have received over 2 million views.
While I love making videos to show people around or provide a review of something cool, I've also created unique videos for brands for affiliate relationships, brand insertions, social campaigns, and launching new products and services, both locally and nationally.
When working with brands, I pride myself on being easy to work with, flexible, and my rates are much more affordable than most influencers because I write, film, and edit all of my content myself.
I love to create helpful, engaging videos for real people, but my videos for brands have also helped sell subscriptions, drive foot traffic, build awareness, and empowered businesses to reach new local and national audiences.
If you're looking to partner on YouTube, I'm happy to explore how we can make something great together.
Travel guides
Local spotlights
Product reviews
Contact
let's make something awesome
Say hi
I'm always up for hearing about exciting things that I can help with around Denver or remotely. I love working on contract projects to help teams out.
For UX writing projects, I'm not a technical writer, UX researcher, or a product designer, but I've worked with some good ones.
If you're interested in partnering on a YouTube or influencer project, I can usually get it going very quickly.
When I'm not writing for work, I'm usually filming YouTube videos for my channel or helping my wife operate My Denver Therapy, one of the largest, most successful, woman-owned therapy businesses in Denver.
In general, I'm only open to remote and international jobs, both contract and full-time.
